Knowledge managementl

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1. Knowledge Management By:- Rishabh Abhishek Ashish Shruti 2. WHAT IS KNOWLEDGE MANAGEMENT?  There is no universal definition for knowledge management  Process of…
  • 1. Knowledge Management By:- Rishabh Abhishek Ashish Shruti
  • 2. WHAT IS KNOWLEDGE MANAGEMENT?  There is no universal definition for knowledge management  Process of capturing and making use of a firm’s collective expertise anywhere in the business  Part of corporate culture, which supports the active exchange of information, knowledge & experiences.  At its broadest, KM is the ‘process through which organizations generate value from intellectual and knowledge based assets’
  • 3. Types Of Knowledge  Explicit knowledge: It is the visible knowledge available in the form of letters, reports, memos, literatures, etc. Explicit knowledge can be embedded in objects, rules, systems, methods etc.  Tacit knowledge: It is highly invisible and confined in the mind of a person. It is hard to formalize and therefore, difficult to communicate to others.
  • 4. The development of Knowledge Management  Knowledge began to be viewed as a competitive asset in the 80s, around the same time that information explosion started becoming an issue  The trend was fueled by the development of IT systems which made it simple to store, display, and archive classified, indexed information  The process received a fillip after Drucker (and others) stressed the role of knowledge as an organization resource, and Senge popularized ‘learning organizations’  Seeds of KM may also be found in business practices like TQM and BPR to which KM is often compared
  • 5. WHY KNOWLEDGE MANAGEMENT?  Sharing knowledge, a company creates exponential benefits from the knowledge as people learn from it  Building better sensitivity to “brain drain”  Reacting instantly to new business opportunities  Ensuring successful partnering and core competencies with suppliers, vendors, customers, and other constituents  Shortens the learning curve
  • 6. Critical Success Factors For KM  Corporate Culture  Motivation and skills  Promotion by Top Management  Structure & processes  Information Technology
  • 7. KM LIFE CYCLE Four-Process View of KM:  Capturing – data entry, scanning, voice input, interviewing, brainstorming  Organizing – cataloging, indexing, filtering, linking, codifying  Refining – contextualizing, collaborating, contextualizing, collaborating, compacting, Projecting, mining  Transfer – flow, sharing, alert, push RefiningTransfer OrganizingCapturing
  • 8. CHALLENGES IN BUILDING KM SYSTEMS  Culture — getting people to share knowledge  Knowledge evaluation — assessing the worth of knowledge across the firm  Knowledge processing — documenting how decisions are reached  Knowledge implementation — organizing knowledge and integrating it with the processing strategy for final deployment
  • 9. Matching Business Strategy With KM Strategy Competitive threats; government regulations; customer threats Focus on competitive advantage, role of IT, and level of creativity and knowledge innovation Quality and reliability of the infrastructure and IT staff and resources Regarding products or services, market, customers, suppliers, etc. Business Environment Strategic Plan KM Strategy KM Technology Impacts Impacts Enables Drives
  • 10. User Interface (Web browser software installed on each user’s PC) Authorized access control (e.g., security, passwords, firewalls, authentication) Collaborative intelligence and filtering (intelligent agents, network mining, customization, personalization) Knowledge-enabling applications (customized applications, skills directories, videoconferencing, decision support systems, group decision support systems tools) Transport (e-mail, Internet/Web site, TCP/IP protocol to manage traffic flow) Middleware (specialized software for network management, security, etc.) The Physical Layer (repositories, cables) Databases Data warehousing (data cleansing, data mining) Groupware (document exchange, collaboration) Legacy applications (e.g., payroll) 1 2 3 4 5 6 7 Technical Layer of the KM System
  • 11. Benefits anticipated  Increase in collaboration, conversation amongst the employees  Making the experts expertise available throughout the organization.  Reduce loss of intellectual capital from people leaving the company.  Reduce cost by decreasing and achieving economies of scale.  Minimize redundancy of knowledge-based activities  Increase productivity by making knowledge available more quickly and easily  Promote innovations  Give equal opportunities to all the individuals to express and share their knowledge.
  • 12. KM Portals Of Some Companies
  • 13. NASA
  • 14. INFOSYS Knowledge@Infosys
  • 15. TATA
  • 16. Feedback/Questions
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