Rapport de Stage en Anglais

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REPUBLIC OF SENEGAL PEOPLE A GOAL A FAITH MINISTRY FOR NATIONAL EDUCATION BACHELOR IN ADMINISTRATION OF BUSINESSES (BAA) Carried out with : Regional Agency Ziguinchor/Kolda From August 29, 2005 to October 29, 2005 Théme : The communication in the company : The maintenance of sale Master of training course: Mr. Ndiaye Paul Sédar Presented by : Ansoumana DIATTA (BAA II) Academic year : 2004/2005 RAPPORT DE STAGE UNIVERSITE INTERNATIONALE HECI BAA II THANKS Mesdames, Misses and Messrs; a
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    R R  EPUBLICEPUBLIC   OFOF SS ENEGALENEGAL   PP EOPLEEOPLE   AA   GOALGOAL   AA   FAITHFAITH MM INISTRYINISTRY   FOR FOR     NATIONAL NATIONAL   EDUCATIONEDUCATION BB ACHELOR ACHELOR    ININ AA DMINISTRATIONDMINISTRATION   OFOF BB USINESSESUSINESSES (BAA)(BAA) Carried out with : Regional Agency Ziguinchor/KoldaFrom August 29, 2005 to October 29, 2005 Théme : The communication in the company :   The maintenance of sale Master of training course : Mr. Ndiaye Paul Sédar Presented by  :  Ansoumana DIATTA (BAA II)  Academic year : 2004/2005  RAPPORT DE STAGEUNIVERSITE INTERNATIONALE HECI BAA II THANKS THANKS   Mesdames, Misses and Messrs; allow me above all to express mychaleureurses greetings and my deep gratitude with the people whocontributed to the realization of this present document. With the peoplewithout whom, I would undoubtedly not have had the occasion to reveal the true face and realities of the company, of his function nement; but also of the world of employment. I will want in the passing to name in first Mr. Djiba Daouda the head of the Section of the Commercial  Businesses which was of a great availability at my place, Mrs. Dièye Khadidiatou Ndiaye, Mr. Wane Taminou, Miss Mbaye Aïssatou, Mr. Dieng Madiodio, Mrs. Senghor Brigitte Boyer; for their pleasant availability, harmony and user-friendliness that it S showed in wormsmy people and that of the others; but also with the expressed needs. I will not be able to forget the brain of all this inspiration, theheart of the experience gained within this entity. The person in whom,the trade of commercial is a gift, I will not be able to say it; but whichincarne the company in him; and with which the discoveries multiplied days in days, hours in hours; I want to name Mr. Ndiaye Paul Sédar. Inaddition, the Special Mention returns to a Lady; who constantlysacrifices himself for his trainees. Armed with a courage without relache defend them from any point of view. Hobnibuler by the valuesmorals and the respect of a work well done, it represents a currency forus, young and future decision makers in our search of knowing. I want in fact congratulated Mrs. NDIAYE Justine SAMBOU for all that it does for autruit. Before finishing, I benefit from it to pay homage to all the agentsthe Trade agency with which I spent two months vinght days of communion. And for the International University Groups HECI, theremericements will never finish any because it contributes mainly to thetraining of the future managers for of which Africa with so much need  for its development.    Ansoumana DIATTA Ansoumana DIATTA   AA  NSOUMANA NSOUMANA DD IATTAIATTA A  NNÉE 2004 / 2005 2  RAPPORT DE STAGEUNIVERSITE INTERNATIONALE HECI BAA II SYNOPSIS FOREWORD ..................................................................................... 3HISTORY............................................................................................4INTRODUCTION................................................... ………………..5 LEFT Ière : GENERAL PRESENTATION OF THESONATEL........................................................................................ ..6 I – FLOW CHART Of the SONATEL..................................................... 7II – VARIOUS PRODUCTS OF THE SONATEL................................ 15 IIème PART : The COMMUNICATION IN the COMPANY:The MAINTENANCE OF SALE.....................................................................23 I – The COMMUNICATION IN the COMPANY..................................24II – the MAINTENANCE OF SALE.................................... ………….27 IIIème PART : REMARKS AND SUGGESTIONS… ………..37 I – REMARKS...................................................... …………………….38II – SUGGESTIONS................................................... ………………...39 CONCLUSION............................................. ……………...42APPENDIX...........................................................................43 AA  NSOUMANA NSOUMANA DD IATTAIATTA A  NNÉE 2004 / 2005 3  RAPPORT DE STAGEUNIVERSITE INTERNATIONALE HECI BAA II FOREWORD Any observer of the contemporary world, the term of communication andthe concepts which it is carrying impose massively. We are, intends one to sayon all sides, in a civilization of the communication. Is this new? If the languageis much more still than the reason, the characteristic of the man and if it is truethat it is used to the first head to communicate, the man is by nature a being of communication. However, the means it has to transmit its statements to bestarted with the image, the sound…, multiplied and ensure the communication awidth. Thus within the framework of our training in Administration of theBusinesses, to communicate is stakes for any student of network HECI; with 15centers distributed in various countries of Africa.Based on the acquisition of knowledge in various fields, the adequacy between the theory and the practice through this training course will allow tolook further into our assets and to develop our aptitudes for the synthesis and thedecision-making; but also to profit from an effective hands-on training.This present document will treat communication in the company:maintenance sale.This choice is explained by the fact why the communication constitutes aneminent element in the correct operation of the various companies; but as in therole of future manager as incarne the student. To add to that, the development of a healthy economy, except average the techniques, financial, amongst other things rests on a good reliable and reciprocal communication. The informationretrieval through interviews and research on the Internet constituted the principalmethod to which we were inspired to make this document. AA  NSOUMANA NSOUMANA DD IATTAIATTA A  NNÉE 2004 / 2005 4
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