Dealing with change

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1. Dealing with change Eileen Abbess [email_address] 2. Change <ul><li>As a leader or manager </li></ul><ul><li>and…
  • 1. Dealing with change Eileen Abbess [email_address]
  • 2. Change <ul><li>As a leader or manager </li></ul><ul><li>and </li></ul><ul><li>When on the receiving end </li></ul>
  • 3. The change curve Time Performance/ Motivation Shock/ outrage “ What? You’re joking” Denial “ It will never happen. You can’t do that here” Anger/ depression “ How dare they! It’s outrageous! They don’t care – why should I?” Resignation “ There’s nothing I can do. Its no use” Testing “ How can I make this work for me?” Acceptance/ Looking forward “ This is how it is.”
  • 4. As a leader … <ul><li>Communicate, communicate, communicate … even if you think you have nothing new to say </li></ul><ul><li>Everyone will go through this process – at different rates </li></ul><ul><li>Some people can get stuck </li></ul>
  • 5. On the receiving end … <ul><li>Recognise that these feelings are normal and expected </li></ul><ul><li>Look for what you will gain from the change </li></ul><ul><li>Focus on moving forward </li></ul>
  • 6. “ Be the change you want to see.” Ghandi
  • 7. Further reading <ul><li>Who moved my cheese? </li></ul><ul><li>Our iceberg is melting </li></ul><ul><li>For other reading and resources ( click here ) </li></ul>
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