The Right Stuff Hire And Retain The Best Employees 030210

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This course will lay out a strategy for small businesses to use for hiring and retaining the best employees, resulting in lower turnover, higher customer satisfaction and higher profits.
  • 1. Sigma Free Presents… The Right Stuff Hire and Retain the Best Employees Sponsored by: Provided by Sigma College of Small Business, Inc.
  • 2. Sponsored by: Agenda Introductions Keynote Topic The Right Stuff Hiring and Retaining the Best Employees Our Sponsor:  Freeman & Sherburne, Inc. Break – Refreshments and Networking Ask  Questions  Keynote Topic Any Time The Right Stuff Hiring and Retaining the Best Employees The Right Stuff ‐ Hire and Retain the Best Employees 2 Copyright 2010 Sigma College of Small Business, Inc.
  • 3. Sponsored by: Employee Retention Why People Stay Why People Leave • Pride in Organization • Shift in Company  • A Respected Supervisor Leadership • Fair Compensation • Conflict with Immediate  • Affiliation Supervisor • Meaningful Work • Close Friends Leave • Unfavorable Change in  Responsibilities Adapted from “Hiring and Keeping the Best People” Harvard Business Essentials, 2002 Company Leadership – Immediate Supervisor – Job Responsibilities The Right Stuff ‐ Hire and Retain the Best Employees 3 Copyright 2010 Sigma College of Small Business, Inc.
  • 4. Sponsored by: Importance of Retention • Customer Satisfaction – Employee Satisfaction impacts Customer Satisfaction • Cost of Turnover – Productivity – Administration – Opportunity • Intellectual Capital The Right Stuff ‐ Hire and Retain the Best Employees 4 Copyright 2010 Sigma College of Small Business, Inc.
  • 5. Sponsored by: Foundation for Retention • Leadership Structure, Vision and Consistency • Qualified Supervisors • Job Identity – Clear expectations – Frequent feedback – Place in the Vision • Positive Work Environment The Right Stuff ‐ Hire and Retain the Best Employees 5 Copyright 2010 Sigma College of Small Business, Inc.
  • 6. Sponsored by: The Hiring Process Prepare Hire Retain • Set  • Candidate  • Orientation Foundation Search • Initial Training • Qualification  • Interviewing • Retention  Criteria • Selection Strategies • Interview  Preparation The Right Stuff ‐ Hire and Retain the Best Employees 6 Copyright 2010 Sigma College of Small Business, Inc.
  • 7. Sponsored by: Preparing to Hire Prepare • Set the Foundation Diversity – Business Plan Open your mind to consider  people not like you!  A  – Organization Chart demographic and  psychographic diverse work  – Position Description force will foster innovation and  creativity. • Qualification Criteria – Set the requirements – Agreement on the requirements • Interview Preparation Forms The Right Stuff ‐ Hire and Retain the Best Employees 7 Copyright 2010 Sigma College of Small Business, Inc.
  • 8. Sponsored by: Candidate Searching Hire • Referrals from Good Employees – Likely to refer only qualified candidates – Less costly – Reward for good referrals • Job Posting – Available Methods – Audience – Managing Responses • Recruiters The Right Stuff ‐ Hire and Retain the Best Employees 8 Copyright 2010 Sigma College of Small Business, Inc.
  • 9. Sponsored by: Interviewing Hire • Determine Process – How many interviews – Who will interview • Consistent – Prepare and Stick to “Script” • Across interviewers and candidates • General and resume specific questions – Avoid non‐related topics • Example • 20% Talk, 80% Listen The Right Stuff ‐ Hire and Retain the Best Employees 9 Copyright 2010 Sigma College of Small Business, Inc.
  • 10. Sponsored by: Selection Hire • Base Selection on Qualifications – Easy to be clouded by personality – Make sure interviews result in good comparison • Negotiating Pay – Know your limits – Evaluate non‐cash incentives The Right Stuff ‐ Hire and Retain the Best Employees 10 Copyright 2010 Sigma College of Small Business, Inc.
  • 11. Sponsored by: Retention Retain • Starts Immediately – Orientation – Initial Training • Flexibility – Reasons to Stay/Leave are Different for Everyone • Retaining the Best – Performance Reviews – knowing who is best – Sometimes you don’t want to retain The Right Stuff ‐ Hire and Retain the Best Employees 11 Copyright 2010 Sigma College of Small Business, Inc.
  • 12. Sponsored by: Retention Strategies • Think Long Term (Navy) • Career Paths (Verizon) • Align with Business Plan The Right Stuff ‐ Hire and Retain the Best Employees 12 Copyright 2010 Sigma College of Small Business, Inc.
  • 13. Sponsored by: Sigma College of Small Business • Upcoming SigmaFree Classes Critical Business  – 3/9 – Search Engine Optimization and Keys  Areas to Online Marketing Strategy and Planning • Sponsor – Moe Technologies – 3/9 – Special Morning Session Marketing and Sales • What is Your Business? The Art of An “Elevator”  Accounting and  Pitch Finance – 3/16 – Using Quickbooks for Better Decision  Operations and  Making Quality • Focus Workshop Leadership and  – 3/30 – You Can Leverage the Online Social  Administration Network Technology and  • 10am – 2pm, $199 Innovation Dedicated to the Learning Needs of Small Business! 13 Copyright 2010 Sigma College of Small Business, Inc.
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